By: Michael McQueen
“Our trust in technology has rested in a confidence that the technology will do what it’s supposed to do, nothing more, nothing less.”
Continue reading “Why A Consistent Customer Experience Is The Key To Building Trust”
Content Provision for Member Stations
By: Michael McQueen
“Our trust in technology has rested in a confidence that the technology will do what it’s supposed to do, nothing more, nothing less.”
Continue reading “Why A Consistent Customer Experience Is The Key To Building Trust”
By: Michael McQueen
The need for industries and brands to stay relevant to the next generation has always been important, but today it matters more than ever.
Continue reading “How To Make Millennials Work”
By: Michael McQueen
“The electric light did not come from the continuous improvement of candles.”
Continue reading “Why Evolutionary Change Is No Longer Enough”
By: Michael McQueen
“Success is the ability to go from failure to failure without losing your enthusiasm.” – Winston Churchill
Continue reading “What Is Your Appetite For Failure?”
By: Michael McQueen
Nothing turns a customer off more than friction. In fact, nothing turns an employee off more than friction either. If businesses are to remain indisruptible in the years to come, identifying friction is paramount, so here are 3 key questions to help you find it.
Continue reading “3 Keys to Identifying Friction in Business”
By: Michael McQueen
Few things are discussed with more enthusiasm in the business world of our day than innovation and creativity. However, implementing innovation within organisations is a much more challenging task.
By: Michael McQueen
‘You can’t teach an old dog new tricks.’ This old proverb has been renowned and repeated through the decades, declaring that it is impossible to retrain someone or something that is aged and set in its ways.
By: Michael McQueen
“A business that makes nothing but money is a poor kind of business.” – Henry Ford
Continue reading “How Looking Beyond Profits Will Make You More Profitable”
By: Michael McQueen
The fundamental goal of businesses is to make a profit. Statements like this have permeated business textbooks, dominated the strategic plans of companies and summarised the ethos of the corporate world essentially since it began.
Continue reading “Why A Social License Is The Key to Millennial Marketing”
By: Michael McQueen
“Only those committed to the risk and promise of uncharted waters will thrive.”[1]
Continue reading “Are You Paving The Cattle Track?”